24 Hour Helpline

Please note we offer a 24 hour helpline on 01242 582172


  • Portland Street Apartments
  • 18A/B Portland Street
  • Cheltenham
  • GL52 2PB

Please click here for a street map.

Check In & Check-Out

For first time guests you will need to present photographic ID and the bank card used to make the booking at reception upon check in.
To check in you will need to come to the Central Hotel on Portland Street.
  • Central Hotel
  • 7 – 9 Portland St reet
  • Cheltenham
  • GL52 2NZ

  • Check in time is from 2pm onwards.
An early check in is provided for an additional cost of £20 and will allow you to check in from 12pm. This excludes March Gold Cup Race Week.
  • Check out time is at 10am.
Please leave the key in the room in an obvious place and shut the door behind you.
This can be extended until 1pm for an additional £30. This excludes March Gold Cup Race Week.
Office Opening Hours
Should you arrive after the opening times your keys will be placed in side key safes located just inside the porch way on your left hand side.

Bed Types

Many of our apartments offer various bedroom layouts. You are able to request which layout would be preferred, although requests cannot always be guaranteed. Bedroom layouts include twin and double bedrooms. Living room areas mainly offer single sofa beds, although some offer double sofa beds. To make your request, please e-mail or call with your preferred layout.

Please note that although we try our utmost to meet your requirements, they can not always be guaranteed.


Unfortunately these apartments do not offer car parking facilities. However, there is a car park opposite the apartments or there is free on-road car parking around the apartments.

Terms & Conditions

Please click here for your terms and conditions.