24 Hour Helpline

Please note we offer a 24 hour helpline on 01242 582172


  • Gloucester Road Apartmetns
  • 84 Gloucester Road
  • Cheltenham
  • GL51 8NZ

Click here for a street map.  

Check In & Check-Out

For first time guests you will need to present photographic ID and the bank card used to make the booking at reception upon check in to the Central Hotel on Portland Street.
  • Central Hotel
  • 7 – 9 Portland Street
  • Cheltenham
  • GL52 2NZ

For returning guests, a text message will be sent to the mobile number provided at 2pm with access codes for the building and a key box.

Please click here for instructions on how to use the key box.

  • Check in time is from 2pm onwards.
An early check in is provided for an additional cost of £20 and will allow you to check in from 12pm. This excludes March Gold Cup Race Week.
  • Check out time is at 10am.
Please leave the key in the room in an obvious place and shut the door behind you.
This can be extended until 1pm for an additional £30. This excludes March Gold Cup Race Week.
Office Opening Hours
Should you arrive after the opening times your keys will be placed in side key safes located just inside the porch way on your left hand side.

Car Park

A free car is available on a first come, first served basis. The car park is located to the rear of the apartments and is accessed via Milbrook Street. Free on road parking can also be found on Milbrook Street.

Bed Types

Many of our apartments offer various bedroom layouts. You are able to request which layout would be preferred, although requests cannot always be guaranteed. Bedroom layouts include twin and double bedrooms. Living room areas mainly offer single sofa beds, although some offer double sofa beds. To make your request, please e-mail or call with your preferred layout.

Please note that although we try our utmost to meet your requirements, they can not always be guaranteed.

Terms and Conditions

Terms & Conditions – Inc Cancellation PolicyClick to View