Cancellation Policy

We reserve the right to cancel any booking without reason.


The Central Serviced Apartments operates a pre-paid, non-refundable policy.

Third Party:

All reservations operate a pre-pay policy. Your cancellation policy will be stated on your reservation and advertised online before booking. If you are unsure of your cancellation policy, please call us direct or your third party agent.

Standard Rates offer a 10% non-refundable deposit with the balance due 14 days prior to arrival. Once paid in full the reservation in its entirety becomes non-refundable, non-transferable.

Advanced Rates offer a pre-paid, non-refundable policy.

Pet Policy

We operate a strict NO PETS POLICY. Should it be proven that a pet has been found to have been in the accommodation a charge is applicable.

If the pets is not remove you may be asked to leave the accommodation and you booking will risk being cancelled in its entirety and no refund given.

Bed Layouts

We do ask that we are given a minimum of 24 hours notice to meet your bed layout request. Please note that although we try our utmost to meet your requirements, they can not always be guaranteed.

Additional Extras

All additional extras are offered at our discretion.

Please note during March Gold Cup Race week, some additional extras will not be offered: Late Check Outs and Early Check Ins. Due to the high volume of guests generating additional cleaning these will not be offered during this period.

WiFi is a free service we offer in a majority of our accommodation. We can not be held responsible if at any point the connection fails or is slow. We do ask that in the event that you have these issues to inform us at your earliest convenience.

Age Restriction

You must be over 18 in order to make a reservation.

However, if you are aged between 18 – 25, you may be asked to provide photographic identification and asked to place a deposit against your reservation before it is confirmed. This is down to our discretion.


Please note all cars left at our accommodations are left at your own risk and we can not be held responsible.

Complaints Procedure

Should you wish to raise a complaint regarding your stay you must email within 48 hours of your departure date in order for the complaint to be dealt with efficiently and effectively.

All complaints are aimed to be responded to within 48 hours – 14 working days.

The Complaints Team are contactable via email from 10am – 5pm, Monday – Friday.

All complaints must be fully investigated before any compensation is confirmed. Any compensation this is offered will be in writing and must be accepted within 7 days of the offer date or the offer is retracted.

Photographic ID

All first time guests are required to present photographic ID upon check in to the Central Hotel on Portland Street in order to check in.

We reserve the right to refuse any guest who can not provide photographic identification.


At the time of booking a card is require to secure your reservation in its entirety including the following:

Please be aware that during your stay, you are liable for all damages and misuse of the facilities and the equipment that is provided. For example:

  • Crockery
  • Furniture
  • Bedding
  • Towels ect.

All damages will be assessed and charged accordingly to material, replacements, parts and labour fees.

There is a £100 charge for disposal of large item damaged furniture ie beds, settees ect.

Please note that if we are called out after office hours to attend a non-emergency there will be a £25 call out fee.

Additional charges will apply for the following:

  • SMOKING – Central Hotel operates a strict NO SMOKING policy. If found to be smoking in the accommodation provided a £60 fine will be issued.
  • VOMITING – A specialist cleaning kit will be required and extra time will be taken to clean the apartment. This will incur a charge of £60 and £25 per hour labour charge for the additional cleaning.
  • KEYS – Loss of a key or failure to return a key at check out will result in a £25 charge.
  • SOILING OF BEDS – A specialist cleaning kit will be required and the mattress will be replaced. This will incur a charge of £60, £25 per hour labour charge as required and the cost of replacement for the mattress.
  • COLOURANTS/BEDDING & TOWELS – Please be cautious as hair dye is difficult to remove and can soil towels and bedding. In the event we are unable to remove the colourant a charge will be made for the cost of replace per item.
  • PETS – A specialist kit will be required. This will incur a £60 charge and £25 per hour labour charge for the additional cleaning.
  • CHECK OUT – Check out is strictly 10am. Should a late check out be booked on the day of departure the price will be doubles. Should you fail to check out by check in time (2pm) you will incur the nights rate charged.

All charges will be debited from the card used to secure the reservation.


Please note a 3.5% surcharge will be added for all reservations made using American Express.